We are sorry to hear that you would like to return or exchage a product.

If you wish to return your purchase, you can submit a return request through the Orders Page in your App by selecting the item you want to return. Refunds are processed within 7–14 business days after the return request is approved.

Note: Some product categories may not have the return option in the App. For these items, please chat with us: 01111185469. The return option for the app is only applicable for pre-paid orders (Credit/Visa).

you can visit any of our hypermarket with the product you wish to return/exchange noting that: Our return policy is valid for 14 days for (Change of Mind), and 30 days for (Manufacturing Defect) from the day of purchase, only if the product is brand new, in a re-sellable condition and the consumables & accessories are still sealed in having all the packing. Based on that exchange or refund can be granted within the 30 days.

Exceptions: Our policy for fresh food refund is 24 Hrs. Sensitive items (Mobile phones, cameras, Laptops, Printers, IPads, ...etc.) are not subjected to refund unless there is apparant defect with 30 days, provided by a technical report for the maintenance center. Items paid by installments can't be refunded. Online orders placed by 'valU' can't be refunded or exchanged in store.