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Service and Warranty

All items available on carrefouregypt.com are delivered to you with the brand's warranty and protection promise!

All items available on carrefouregypt.com are guaranteed being original stock from the brand, the distributor or the manufactory warehouse. They carry a limited original warranty from the brand or the distributor that protects them against any manufacturing default.

The warranty begins on the day that your item(s) is received (item delivery day) and lasts as per the brand's Terms and Conditions (mentioned on the attached warranty).

Item(s) purchased on (carrefouregypt.com) can be taken to any Carrefour hypermarket after sales service for repair. Carrefour after sales service will facilitate your query but will not be held responsible for the brand's commitment.

In case the product is defected on delivery, the after sales service will decide whether the product should be replaced or repaired. However, repairs are not accepted under the following conditions:

  • The defect is due to improper use (misuse, improper voltage, exposure to liquid, abuse or etc.…)
  • The serial number on the product is unknown.
  • The item has been opened & repaired by a third par

Repair conditions for offline purchases

There is no warranty without prove of purchase and in case the product was not assembled by agent.

  • Any product requires a maximum of 30 days to be repaired from the day of delivery to Carrefour after sale service team.
  • After the above mentioned period an exchange voucher with the paid value will be given to the customer, only if he brings all items accessories.
  • There is No warranty on Accessories (Batteries, charges, brushes

We also recommend you the option for a Carrefour 1 or 2-year extended warranty.

Carrefour is offering one to two years of extra warranty for HHH items after the initial supplier warranty period expires.

Items with initial supplier warranty 5 years & above are not subject to Carrefour Extended warranty.

Items below 400EGP are subject to immediate replace & above 400EGP are subject to repair. For more information contact us on 16061