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Returns and Exchange

We are happy to assist you and manage all your requests for return and/or exchange!

Our return policy is valid for 14 days from the day you receive your item, only if the product is brand new, in a re-sellable condition and the consumables & accessories are still sealed in having all the packing. Based on that exchange or refund can be granted within the 14 days.

Item(s) purchased on Carrefouregypt.com may be returned and/or exchanged either by pickup or directly in your nearest Carrefour hypermarket.

Please ensure that returned item(s) are supplemented with your order confirmation, a copy of your delivery note along with all accessories and free gifts.

If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts, or other damage) it may be returned for a replacement or full credit upon approval.

Please remember:

  • " The item(s) should be in its original and unopened packaging, along with the corresponding original order confirmation, delivery note, accessories and free gifts.

In case the customer needs to make a refund to an item, refund to be made by the customer at the nearest store, after a confirmation from our after sale team of receiving the item.

In case the customer paid by credit, refund will be on credit, and confirmation e-mail will be sent to him.

In case the customer paid in cash, refund will be in cash.

For further information, please do not hesitate to contact us. We'll be happy to serve you.

Our Returns and Exchanges promise:

  • 14 Days Returns
    From the day you receive your item, our return policy is valid for 14 days.
    • Easy Returns & exchange
      You can visit us in any your nearest branch in Egypt.
    • Get a Refund
      If the item is defective on delivery* (upon approval of after sales service).

Frequently Asked Questions (FAQs)

In-Store Refund Policy
Our promise

Q. Our general return policy
You can return an item upon approval within 14 days of purchase.

Q. What do I do if an electrical product I've purchased is damaged?
Please visit your nearest store customer service desk for personalized service. We will assist you

E-Store Return & Refunds

Q. Which documents do I need to bring to store for a refund or exchange?
The order confirmation and the delivery note are both mandatory for any refund or exchange to be proceeded.

Q. What is your Returns and Refund policy?
Our return policy is a 2 weeks Exchange and/or Refund upon approval.
If for some reasons, you are not satisfied and you wish to return your purchase, you will need to reach our customer service by email to us at [email protected]. We'll be happy to serve you.

Q. What if I have receive a defective product?
Defective items (e.g., items delivered with ripped or missing parts, or other damage) may be returned for a replacement or full credit upon approval. They must be reported within 14 days from the date of reception of the item. Please e-mail us at [email protected]. We'll be happy to serve you.

Q. Can you pick up my item for refund?
Yes, we can arrange this for you. Please e-mail us at [email protected]. We'll be happy to serve you.