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Secure Online Payments

You can pay for your purchases online using any of the following major credit/debit cards:

  • Visa Card
  • Mastercard

All payments are done via CIB, operating on a professional third party: Network International payment gateway.

In case of refund, it will be done on the same credit/debit card. It takes 3 working days to proceed from our side and then it will be credited back to your card according to your bank timing.

We take online security extremely seriously. Our entire website is coded with HTTPS to ensure your safety in every facet, including the route of MPGS/MIGS. This is why, when you use your credit/debit card, all your data is encrypted to the highest standard and held on a secure computer that means it's protected from hackers and criminals. All data is hosted by the Network International payment gateway. NO credit/debit card details are stored within our systems or computers It's one more assurance that when you place an order with carrefouregypt.com, it's absolutely secure.

We accept the following payment methods: credit cards (Visa and MasterCard) & Cash on Delivery (COD).

Frequently Asked Questions (FAQs)

Q. How do I check out?
Once you have finished adding items to your shopping cart and are ready to complete your transaction, Select the 'Checkout' button in the cart area. Follow the steps by entering the requested details for your delivery and the payment details until you receive the order confirmation and the e-mail summary of your order.

Q. Are there any hidden charges when I make a purchase online?
There are NO hidden charges when you make a purchase on carrefouregypt.com. The price you see on the product page is exactly what you pay. Delivery charges may vary depending on the type and amount of item you shop and your delivery location. Then, a 10 EGP will apply if you chose Cash on Delivery mode of payment. These information will be available at the payment page before confirming the order.

Q. What credit card/debit cards do you accept for payment?
We accept the following payment methods: credit cards (Visa and MasterCard), and Cash on Delivery.

  • Credit cards: we accept payments made using Visa and MasterCard.
    To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.
     
  • Debit cards: We accept payments made using Visa and MasterCard.
    To pay using your debit card at checkout, you will need your card number, expiry date, three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
     
  • Cash on Delivery:
    If you are not comfortable making an online payment on carrefouregypt.com, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of your order to your doorstep, without requiring you to make any advance payment online. The maximum order value for Cash on Delivery (COD) payment is 25,000EGP. It is strictly a cash-only payment method. Foreign currency cannot be used to make a COD payment. Only Egyptian Pounds (EGP) are accepted.
     

Q. Are the prices on the website the same as in-store prices?
Except a special clearance price in store, Store prices are guaranteed online: you are charged for the same price or less you would pay in store.

Q. When does the refund happen in case of a failed or unsuccessful transaction?
For any failed or unsuccessful transaction, there is no refund process to go through. The amount will automatically be reversed into your bank account within the next working day.

Q. How do I get a receipt?
You will receive by email the order confirmation that summarizes your order and the payment details. When your shopping is delivered, you will be given a detailed delivery note of your received order by the driver.